At Godasya, we take pride in delivering fresh, pure ghee directly from our family farm. Because our products are perishable food items, our refund policy is designed to be fair to you while reflecting the nature of what we sell. Please read this carefully before ordering.
1. When You Are Eligible for a Refund or Replacement
We will issue a full refund or send a free replacement jar in the following situations:
Damaged in Transit
The jar arrives broken, cracked, or the seal is visibly compromised due to courier mishandling. You must photograph the damaged packaging and product before opening and report within 24 hours of delivery via WhatsApp.
Wrong Product Delivered
You ordered Pure Cow Ghee (1 Ltr) but received A2 Bilona Ghee (1 Kg), or vice versa. The jar must be unopened. Report within 48 hours of delivery.
Spoiled or Rancid on Arrival
The product is clearly spoiled or rancid at the time of first opening, despite being within its best-before date and stored correctly. You must report within 48 hours of opening with a video or photo showing the product condition.
Non-Delivery
Your order was never delivered and the courier tracking shows a failed or unresolved delivery status. Report after 7 business days past the expected delivery date.
2. When Refunds Are Not Applicable
The following situations are not eligible for a refund or replacement:
Taste or Aroma Preference
Disliking the taste, colour, or smell of a product that is otherwise safe and within its best-before date. Natural ghee has significant variation in colour and aroma depending on season and cow diet — this is a feature, not a defect.
Improper Storage by Customer
Spoilage caused by exposure to moisture, direct sunlight, heat, or use of a wet spoon — contrary to our storage instructions.
Post-Consumption Complaints
Claims raised after the product has been substantially consumed (more than 30% used). If you have a concern, please raise it before continuing consumption.
Delayed Reporting
Claims raised beyond the reporting windows specified in Section 1 above.
Change of Mind
Changing your mind after the order has been dispatched. We strongly recommend ordering a single jar before committing to a subscription or bulk order.
3. Subscription Cancellations
Monthly subscriptions (3-month, 6-month, and 12-month plans) are prepaid in full at the time of purchase at a discounted rate.
Before First Dispatch
Full refund issued, no questions asked, within 7 business days.
Mid-Subscription Cancellation
Refund will be calculated as: Total Paid – (MRP price × jars already dispatched) – shipping costs for dispatched jars. The subscription discount will be reversed for all jars already delivered, as the discount is conditional on completing the full subscription term.
After Final Dispatch
No refund applicable once all jars in the subscription have been dispatched.
To cancel a subscription, contact us on WhatsApp before the next scheduled dispatch date. Once a jar has been dispatched for a given month, that month's delivery cannot be cancelled.
4. Bulk Order Cancellations
Prepaid Bulk Orders (3–15 jars with 5% discount) can be cancelled under the following conditions:
| Cancellation Timing | Refund |
|---|---|
| Before order is packed / dispatched | Full refund including discount |
| After dispatch, before delivery | Refund after deducting actual shipping cost (both ways if return is needed) |
| After delivery (eligible reason – Section 1) | Replacement or refund for affected jars only |
| After delivery (no valid reason) | No refund applicable |
5. How to Raise a Refund Request
All refund requests must be submitted via WhatsApp. Please include:
- Your name and delivery address
- Order date and product(s) ordered
- Clear description of the issue
- Photo or video evidence where applicable (damaged product, wrong item, etc.)
6. Refund Processing Timeline
Request Acknowledged
Within 24 hours of your WhatsApp message
Claim Reviewed & Decision
Within 2–3 business days of receiving evidence
Refund Initiated
Refund to original payment method within 5–7 business days of approval. Bank processing may take an additional 2–5 business days depending on your bank.
7. Disputes & Consumer Rights
If you are not satisfied with our resolution, you have the right to file a complaint with the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Nothing in this policy limits or excludes your statutory consumer rights under Indian law.